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Turn returns into revenue

Retain revenue from day one by offering customers easy digital registration of returns, exchanges, and claims with automated returns management.
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Boost customer loyalty

Increase customer loyalty with a branded digital return portal on your website where customers can easily register returns, exchanges, and claims, freeing your customers from the hassle of contacting support. 

  • Branded digital return portal
  • Easy exchanges or vouchers
  • Flexible returns in all channels
  • Real-time notifications
  • Quick refunds
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Increased efficiency for CS teams

Save time and money by eliminating 90% of previous manual customer support tasks with cost-saving automation. With a user-friendly tool, you can customize the entire post-purchase process to your needs using rule-based workflows.

  • Seamless system integrations
  • Case tracking and real-time notifications
  • Multi-shipment and warehouse routing rules
  • Pre-filled commercial invoice
  • Automated refunds
CS-Teams

Sustainable returns in any channel

Streamline returns across all channels and enhance tracking efficiency by connecting carriers to our TA platform with a vast network of partners. We help you to minimize lead times and gain complete control over transport and return flow, from shipping and warehouse processing to restocking.

  • Minimized lead times
  • Operational real-time data
  • Faster stock turnover and reduced waste
  • Printer-free returns with QR codes
  • BORIS
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Key benefits

Rule-based workflows

Customize the entire post-purchase process to your preferences using rule-based workflows.

90% efficiency

Eliminate manual customer support tasks with cost-saving automation.

Retain 30% more revenue

Retain revenue with hassle-free exchanges and vouchers. 

Omnichannel returns

Just as easy online, in-store, and on various marketplaces.

Customize the customer experience

With pre-built integrations to your CRM, it’s easy to segment customer data and tailor return policies based on profitability and return behavior.

  • Data-driven return insights on customer and product levels 
  • Enhance product descriptions and minimize 'unnecessary returns
  • Offer different return policies to various customer types
CRM integrations
The cooperation with Reclaimit to implement a digital solution for post-purchase processes has worked very well. As we build long-term relationships with partners that we believe in, the choice of Reclaimit has been confirmed many times.
Torbjörn Ungvall
CIO/CTO
Reclaimit has exceeded our expectations from the very first moment. The onboarding process was straightforward and well-structured and created an immediate sense of trust. The solution-oriented approach that permeated every step of the process made us feel well taken care of from day one.
Sara Sidenbladh
CEO and Owner
Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.
Alexandra Persson
E-Commerce & Customer Service Manager
Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product.
Louise Kvist
CEO Assistant and Head of Customer Service